"I regret to announce that the 0839 service to London Waterloo has been delayed by approximately 10 minutes. I'm very sorry for the inconvenience this will cause you."
See, the thing is, you're not. Because you're a voiceover artist who spent a couple of days recording all the announcements months ago, and you're now sunning yourself on a beach while I sit here waiting for a delayed train in the rain. How hard would it be for someone at the station to say why it's delayed, and when you can expect it. I don't really need an apology. It's a busy, complicated thing, running train services, and occasionally things won't run smoothly. But knowing that someone has pushed the "apology" button and gone back to their Sudoku puzzle doesn't make me think that they care.
Or that they're sorry.
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